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COVID-19 Testing Protocols from HooPayz

During this very stressful time, HooPayz and our entire team is committed to providing you and your employees the most current information available. (In addition, if you would like us to send updated emails directly to your employees, please let us know.)  Here are some of the key details our Personal Advisor have found during their research on COVID-19 testing. Please keep in mind that information is changing quickly and we will do our best to keep you up-to-date with the latest in the coming weeks.


While each state has slightly different protocols for testing based on the virus’ spread in that area, more testing locations continue to roll out each day. If you think you may have been infected, here is the protocol most states are urging you to use:


  • Call your doctor. Tell them about your symptoms and your exposure. They will decide whether you need to be tested.**If you do not have a doctor, you can use telemed services to connect with a physician. We’ve included more info about telemed below.

  • Get informed. You can visit your state’s Department of Health website or call their hotlines. You can find a full list of state hotlines for COVID19 here.**Be prepared to wait if you call the hotlines. Our team has experienced an average wait time of about 50 minutes. In some cases, you’ll be asked to call back at a later time instead of sitting on hold.  

  • Stay contained!


Pricing for COVID-19 testing

Insurance companies are required to cover the cost of approved COVID-19 testing. More specific information be found below:


  • Information on Pricing of COVID 19 testing from United Health Care

  • Information on Pricing of COVID 19 testing from Cigna

  • Information on Pricing of COVID 19 testing from Blue Cross Blue Shield

  • Information on Pricing of COVID 19 testing from MedicareInformation for care and testing costs for uninsured can be found here.


Telemedicine Information:


Telemedicine is being used as a front line to help get more people access to medical care from the confinement of their home. Many insurance companies do offer telemed services* as part of their coverage. If you’re unable to determine if your insurance provider offers telemedicine, call our advocates today at 866-981-4991 and we will help you find info about your insurance’s offering.


*IF YOU DO NOT CURRENTLY HAVE ANY TELEMEDICINE AS PART OF YOUR HEALTH PLAN, CONTACT HOOPAYZ AND WE CAN GET YOUR COMPANY ENROLLED IN TELEMED SERVICES. Contact Natalie at natalie.meyer@hoopayz.com or 314-985-8305 for more info.


Important Reminder from the CDC:

  • If you are very sick, seek immediate medical attention! If you develop emergency warning signs for COVID-19 get medical attention immediately. Emergency warning signs include*:

  • Difficulty breathing or shortness of breath

  • Persistent pain or pressure in the chest

  • New confusion or inability to arouse

  • Bluish lips or face 


*This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning. Quick Links:


  • To get the information about testing in your state click here.

  • For the latest updates from the CDC and a guide for what to do if you are feeling sick or want to know how to protect yourself click here.

  • For a list of FAQ's from the CDC click here.


Please feel free to contact your HooPayz Personal Advisor at 866-981-4991 if you have further questions about COVID-19. We remain available to answer questions or conduct research on local COVID-19 situations. Our teams work on a cloud-based platform from home to keep everyone safe. We want you and your families to stay safe and healthy as well.


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